William Kahn, a professor of organizational behavior, was the first to define employee engagement formally. In a paper published in 1990, Kahn defined employee engagement as “the harnessing of organization members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances.”
What we can learn from this definition is that employee engagement is a commitment an employee has to her or his employer and the organization’s success. This emotional commitment means engaged employees actually care about their work and their company. They choose to work on behalf of Lumeris and in service of its goals. They believe in what they are doing and feel their job will make a difference