Actively Disengaged

The third group represents real trouble. This group accounts for most of the waste in terms of lost workdays, incredibly high safety costs, higher levels of turnover, low productivity, and customer defection. Collectively, these employees represent a negative economic force actively at work within organizations. They are living and breathing obstacles to meeting customer requirements.

The actively disengaged profile:

• Normal reaction starts with resistance.
• Low trust.
• “I’m OK, everyone else is not.”
• Inability to move from the problem to the solution.
• Low commitment to the company, work group, and role..
• Isolation.
• Won’t speak frankly about negative views but will act out frustration, either overtly or covertly.

Potential pothole: