to make each person feel as though he is in a role that uses his talents, while simultaneously challenging him to grow. You have to care about each person, praise each person, and, if necessary, terminate a person you have cared about and praised. These goals appear to be contradictory, but the great manager finds a way to create a workplace that allows them to be coexisting priorities.

 

The above is based on:
“Overview of the Gallup Organization’s Q-12 Survey” By Louis R. Forbringer, Ph.D., published 2002

 

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